Eudia creates expert digital twins, encoding your best experts’ judgment into an Enterprise Brain that makes the business self-sufficient without scaling headcount. Backed by General Catalyst.
About the role
As a Senior Customer Success Manager, Enterprise/Strategic, you’ll own and grow a portfolio of our most important enterprise customers, acting as the strategic quarterback for executive relationships, measurable value realization, adoption, renewals, and expansion. You’ll lead high-stakes, complex implementations and AI transformation initiatives with Fortune 500 legal departments, while also helping define the playbook for how Customer Success operates at Eudia.
What they're looking for
- Build durable, multi-threaded relationships across Legal, Legal Ops, IT, Security, Procurement, and executive stakeholders
- Lead executive-facing value conversations: success plans, QBRs/EBRs, stakeholder alignment, and outcome storytelling
- Serve as the internal voice of the customer—translating customer pain into clear product and delivery priorities
- Define “what success means” with each customer: outcomes, KPIs, adoption targets, and time-to-value milestones
- Lead customers through AI-enabled workflow transformation—helping them discover high-value use cases, design the future-state, and operationalize change
- Create crisp narratives that quantify impact (efficiency, cycle-time reduction, risk reduction, productivity, satisfaction)
More about this role
About the Role
As a Senior Customer Success Manager, Enterprise/Strategic, you’ll own and grow a portfolio of our most important enterprise customers, acting as the strategic quarterback for executive relationships, measurable value realization, adoption, renewals, and expansion. You’ll lead high-stakes, complex implementations and AI transformation initiatives with Fortune 500 legal departments, while also helping define the playbook for how Customer Success operates at Eudia.
This is a high-autonomy role for a self-starter who thrives in early-stage environments: you’ll pioneer best practices, create repeatable frameworks, and bring a customer-advocacy lens into every internal conversation. You’ll be energized by being in the room with C-suite and senior enterprise leaders, and you’ll love connecting dots: figuring things out even when the answer isn’t obvious.
What You’ll Do
1) Executive Leadership & Customer Advocacy
- Build durable, multi-threaded relationships across Legal, Legal Ops, IT, Security, Procurement, and executive stakeholders.
- Lead executive-facing value conversations: success plans, QBRs/EBRs, stakeholder alignment, and outcome storytelling.
- Serve as the...
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