ExplORer is an interactive surgical playbook that promotes optimal teamwork in the operating room. Backed by Wasson Enterprise.
About the role
The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees.
What they're looking for
- Internet savvy and computer literacy with proficiency in Microsoft Office applications
- Ability to act independently to determine new methods and procedures for existing or special assignments
- Analytical, detail oriented, project management, time management, ability to manage multiple priorities
- Strong accountability and integrity due to sensitive nature of information
- Proven ability to identify and solve customer problems, overcoming obstacles, improving customer performance and meeting deadlines
- Excellent verbal and written communication skills including exceptional phone presence
More about this role
The Delivery Manager II role provides excellent customer service to both internal and external customers. This position will be responsible for the successful management of customer relationships that increase the overall utilization of GHX solutions and services, ensures customer retention and improved customer satisfaction levels for Managed Services. Additionally, the candidate must be an individual that has strong communication, analytical, problem-solving, planning, coordination, and leadership skills as well as the ability to develop and maintain strong business relationships. This position requires effective time management skills, a passion for customer service and performance excellence, attention to detail, and a high level of integrity and work ethic.
- Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
- Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
- Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed.
- Proactively...
Browse similar: Startup jobs · Remote jobs