Turn shopper behavior into operational and financial advantage with dynamic perks and policies. Backed by SoftBank VF.
About the role
Extend runs a service-contract business where every dollar must be traceable from inbound merchant data, through our operational and analytics databases, into the accounting system, and back out to obligor, reinsurer, and audit reporting. This role owns the systems and controls that keep that traceability automated, tested, and auditable as the business scales.
What they're looking for
- Experience designing order-to-cash systems and automated reconciliation controls at scale
- NetSuite functional depth in billing, invoicing, and revenue, including segment and subsidiary attribution, and comfort reasoning about how it integrates with upstream systems
- Strong written communication and a record of building alignment across Finance, Accounting, and Engineering partner teams
- Prior experience leading individual contributors in a technical or analytics engineering function
- Bonus: experience with merchant reconciliation, warranty or service contract programs, or obligor and reinsurer reporting
More about this role
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
Extend runs a service-contract business where every dollar must be traceable from inbound merchant data, through our operational and analytics databases, into the accounting system, and back out to obligor, reinsurer, and...
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