Turn shopper behavior into operational and financial advantage with dynamic perks and policies. Backed by SoftBank VF.
About the role
* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.
What they're looking for
- 10+ years of experience in software development, including building and operating production systems in high-volume transactional domains (e.g., e‑commerce, payments, logistics, insurance, or post‑purchase/claims flows)
- 3+ years of experience as an Engineering Leader (Manager, Director, or equivalent) directly managing engineers and owning delivery for a team or product area
- Deep understanding of service‑oriented and microservice architectures, with practical experience designing event‑driven systems that prioritize reliability, observability, and data integrity across distributed services
- Experience with cloud-native and serverless architectures and infrastructure as code, ideally on AWS (e.g., Lambda, API Gateway, DynamoDB, SQS/SNS, Kafka, CDK or similar)
- Demonstrated ability to partner with Product, Design, and Operations to define roadmaps and ship impactful features in complex business domains
- Proven track record of building, growing, and leading high-performing engineering teams, including hiring, performance management, and mentoring across experience levels
More about this role
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
- People Development & Mentorship: Actively coach and mentor a team of engineers, fostering their career growth through personalized development plans, regular 1:1s, and actionable feedback loops.
- Technical Excellence &...
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