Turn shopper behavior into operational and financial advantage with dynamic perks and policies. Backed by SoftBank VF.
About the role
As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you will detect trends in fraud and abuse and find new opportunities to positively impact Extend’s internal processes.
What they're looking for
- 2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environment
- Time management and efficiency: must be able to meet specified SLAs for claim reviews
- Bachelors' degree or equivalent experience, preferably in a related field
- Subject Matter Expertise in fraud concepts and prevention best practices
- Ability to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoning
- Ability to make independent decisions to update customer risk scores and determine fraud/not fraud
More about this role
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
As a Fraud Operations Specialist, you will join a growing Fraud Ops team and perform regular fraud investigations to detect bad actors and improve user experience for legitimate customers. Through your investigations, you...
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