Turn shopper behavior into operational and financial advantage with dynamic perks and policies. Backed by SoftBank VF.
About the role
At Extend, the People team partners closely with our business and strategically collaborates with our people to enable everyone’s best work. We believe great People teams don't create process for process' sake, they build scalable systems, coach leaders through complexity, and create an environment where high-performing teams can thrive.
What they're looking for
- 4+ years of relevant experience, ideally in HR transformation, people analytics, or a related operational/analytical role, ideally within a high-growth technology or consulting company
- Experience optimizing operational processes
- Hands-on experience using AI tools such as Glean, Claude Cowork, Claude Code, and Gemini to improve workflows and user experience, with the ability to drive adoption across teams that vary in technical comfort
- Strong skill in data analysis and visualization tools, such as Excel/Google Sheet, Tableau, Power BI, or similar
- Strong understanding of core People metrics, including headcount, attrition, time-to-fill, and engagement
- Excellent communication skills, with the ability to translate complex data into clear, actionable narratives for non-technical audiences
More about this role
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
At Extend, the People team partners closely with our business and strategically collaborates with our people to enable everyone’s best work. We believe great People teams don't create process for process' sake, they build...
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