FacilityOS is the leading visitor & facility management platform, trusted by global enterprises to optimize key facility processes for compliance, safety, & security. Backed by Insight.
About the role
As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum. If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.
What they're looking for
- 2+ years in customer-facing digital support, ideally with enterprise clients and hardware/software products
- Strong communication skills, ability to translate technical topics for various audiences
- Solid troubleshooting skills across software, hardware, and networking (Wi-Fi, Bluetooth, Ethernet, etc.)
- Familiarity with tools like Zendesk, Microsoft Suite
- Knowledge of databases and how they integrate with other platforms
- Experience or knowledge of basic/intermediate SQL queries
More about this role
About FacilityOS
FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world.
As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum.
If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.
Customer Support: Respond to customer inquiries via email, chat, phone, or video. Accurately diagnose issues and provide efficient, positive resolutions.
Technical Troubleshooting: Act as a technical expert for FacilityOS software, hardware (iPads, printers, mobile computing devices, barcode scanners, thermal printers, and other peripheral devices), mobile apps, and integrations.
Escalation Liaison: Bridge communication between Support, Engineering, QA, and Professional Services. Reproduce and...
Browse similar: Startup jobs · Remote jobs