Startups · AI

Technical Program Manager, Infrastructure

Fal.ai · San Francisco · On-site

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About Fal.ai

Easiest & most cost-effective way to use Gen AI. fal.ai is how devs integrate dozens of generative media models. FLUX, Kling, Hailuo +1000 more. Backed by Bessemer, Kleiner Perkins and Sequoia.

About the role

You will own the operational and commercial performance of the hyperscalers, neoclouds, and GPU infrastructure providers that power fal’s compute fleet. You will translate contract commitments into measurable operating standards, resolve performance issues, recover credits and remedies, and ensure our capacity is ready when customers need it.

What they're looking for

  • 5+ years in infrastructure vendor management, cloud partnerships, strategic sourcing, procurement operations, or a related function
  • Direct experience managing commercial relationships with hyperscalers, neoclouds, GPU providers, data-center operators, or other large-scale infrastructure vendors
  • Experience operationalizing complex infrastructure agreements involving committed capacity, SLAs, service credits, provisioning requirements, renewals, and commercial remedies
  • A track record of resolving vendor-performance issues and holding strategic partners accountable without damaging long-term relationships
  • Strong analytical and operational skills, including performance reporting, invoice reconciliation, credit calculations, and contract-compliance tracking
  • Enough technical fluency to work effectively with infrastructure engineering and capacity-planning teams and understand the operational impact of vendor failures
More about this role

fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products.

As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on.

You will own the operational and commercial performance of the hyperscalers, neoclouds, and GPU infrastructure providers that power fal’s compute fleet. You will translate contract commitments into measurable operating standards, resolve performance issues, recover credits and remedies, and ensure our capacity is ready when customers need it.

This is a hands-on role for someone who understands both infrastructure operations and commercial vendor management. You will build the systems, reporting, and operating cadence for a...

Read the full posting on Fal.ai's site ↗

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