FanDuel, launched in July 2009, is the undisputed leader in the one-week fantasy sports industry. Offering fantasy sports for NFL, MLB, NBA, and NHL, FanDuel targets the 30+ million adult fantasy sports players in North America. Backed by Tusk Venture Partners.
About the role
This leadership role will drive the vision and strategy to evolve Technology Operations through an AI-first approach, optimizing across the full operational lifecycle—from proactive service reliability and operational readiness, to change and release management, incident response and detection, and continuous service improvement.
What they're looking for
- Develop and execute the strategic vision for the Technology Operations organization aligned to overall business objectives
- Lead, guide and mentor a team of supporting engineers, fostering a culture of innovation, operational excellence and continuous improvements
- Evolve Technology Operations functions, considering the demands and feedback of the business needs to provide a best-in class support function
- Define key OKRs and success metrics including operational trend analysis (reduced MTTR, auto-resolution rates, team efficiency gains)
- Champion self-service diagnostic and remediation tools that empower teams to resolve common issues autonomously, freeing engineering resources for complex problems
- Drive adoption of AI-enabled auto-healingand triage capabilities that detect and automatically resolve predictable operational issues before they impact customers, improving reliability and reducing manual intervention
More about this role
THE POSITION
Our roster has an opening with your name on it
FanDuel is looking for a Technology Operations Senior Director to lead the globally distributed Technology Operations organization, overseeing support across our products including Sportsbook, Predicts, Casino, Fantasy, Retail, Racing and other FanDuel offerings.
This leadership role will drive the vision and strategy to evolve Technology Operations through an AI-first approach, optimizing across the full operational lifecycle—from proactive service reliability and operational readiness, to change and release management, incident response and detection, and continuous service improvement. You will champion a best-in-class operational model that combines strategic foresight with rapid response capabilities, leveraging AI-driven insights and automation to enhance reliability, reduce friction in deployment processes, and enable predictive issue resolution as first-line stewards of platform stability.
This role requires a blend of strategic thinking, technical expertise, and strong leadership skills to ensure Technology Operations is robust, scalable, future-focused, and aligned to company objectives—positioning FanDuel for...
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