Feathr is a marketing automation platform specifically designed for nonprofits. Email marketing, display and social advertising campaigns, website analytics, landing pages and forms, nonprofit-specific templates and workflows, conversion tracking, and... Backed by Capital Factory.
About the role
We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place.
What they're looking for
- 3+ years of people management in a team leadership role
- 6+ years in customer success, account management, and SaaS team experience
- Experience running a Customer Success function, or leading on a CS team, at a tech platform
- A track record of leading teams against revenue goals like GRR, NRR, and renewals
- Bonus: experience building scaled CS teams or one-to-many programs, such as webinars and office hours, that drive adoption across a large customer base
More about this role
As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits , Feathr is purpose-built to help our customers unlock more results, time, and confidence.
Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.
We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place.
As the Director of Customer Success at Feathr, you will lead a Customer Success organization whose goals are tied directly to revenue. This is a director-level role built for an experienced, proven Customer Success leader: someone who can step in quickly, take ownership of the organization, and focus on driving results from day one. This role reports to Feathr’s Vice President of Customer Success.
You will own the strategy and execution for how your teams protect and grow our customer base, with a focus on gross revenue retention (GRR), net revenue retention (NRR), success planning across the customer lifecycle, and leading towards value outcomes through Feathr’s products...
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