Startups · AI

Solutions Architect, Customer Success - US (Remote)

Fiddler · US - Remote · Remote

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About Fiddler

The AI Control Plane for enterprises. Gain visibility, context, and control through evaluation, monitoring, enforcement, governance, and cost efficiency. Backed by Insight, Lightspeed and Lux.

About the role

Drive successful onboarding experiences. Partner closely with a Fiddler Delivery Manager to architect and implement onboarding solutions, aligning customer goals with Fiddler’s capabilities, and ensuring deployments are delivered on time, with precision, and with clear success criteria met.

What they're looking for

  • Bachelor’s degree in Computer Science (AI/ML focus), Statistics, Mathematics, or related field with 5-7+ years of professional experience
  • 2+ years of hands-on experience deploying, monitoring, or maintaining ML models in production environments
  • Excellent communication, presentation, and storytelling abilities, able to distill complex technical concepts into clear, actionable insights for both technical and executive audiences
  • Strong organizational and project management skills, with the ability to balance multiple customer engagements and priorities
  • Demonstrated collaboration across cross-functional teams—Product, Engineering, and Delivery—to drive customer outcomes
  • A customer-first mindset with empathy, curiosity, and a deep sense of ownership for delivering value
More about this role

At Fiddler, we understand the implications of AI and the impact that it has on human lives. Our company was born with the mission of building trust into AI. The rise of Generative AI and Agents has unlocked generalized intelligence but also widened the risk aperture and made it harder to ensure that AI applications are working well. Fiddler enables organizations to get ahead of these issues by helping deploy trustworthy, and transparent AI solutions.

Fiddler partners with AI-first organizations to help build a long-term framework for responsible AI practices, which, in turn, builds trust with their user base. AI Engineers, Data Science, and business teams use Fiddler AI to monitor, evaluate, secure, analyze, and improve their AI solutions to drive better outcomes. Our platform enables engineering teams and business stakeholders alike to understand the "what", “why”, and "how" behind AI outcomes.

Fiddler AI is founded by Krishna Gade (engineering leader at Facebook, Pinterest, Twitter, and Microsoft) and Amit Paka (product leader at Microsoft, Samsung, Paypal and two-time founder). We are backed by Insight Partners, Lightspeed Venture Partners, and Lux Capital.

Our team is...

Read the full posting on Fiddler's site ↗

Customer Success

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