Figure is the first-of-its-kind AI robotics company bringing a general purpose humanoid to life.
About the role
We’re looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial services. As a Customer Success Associate (CSA), you’ll work in a call center environment, where your primary responsibility is handling inbound phone calls, chats, and emails from customers. You’ll be the voice of Figure, helping people understand our products, navigate the application process, and move confidently through each step of their experience.
What they're looking for
- Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications
- Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency
- Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email
- Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience
- Provide technical support and troubleshooting on a variety of platform issues
- Conduct video notary sessions with attention to detail and professionalism
More about this role
Figure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.
Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.
We’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies .
We’re looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial...
Browse similar: AI jobs · AI startup jobs · Startup jobs