Embrace a proactive approach with end-to-end cyber threat management, from anticipation to response. Backed by Accel and Insight.
About the role
We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in the Americas. Based in the United States and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.
What they're looking for
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
- Based in the United States with experience supporting national and regional customers
- Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and or OpenAEV (training available)
- Excellent communication skills
- Comfortable in a remote, async-first culture
- Experience with CRM/CSM tools, customer journey tracking, and success metrics
More about this role
Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.
Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.
We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in the Americas. Based in the United States and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.
Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
Build strong, proactive relationships with customers in the Americas
Identify and support opportunities for upsell and cross-sell in partnership with Sales
Coordinate with internal...
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