Backed by 500 Global.
About the role
The Customer Care Coordinator, ES serves as a key operational liaison for post-sales customer support and service operations. This position is responsible for coordinating repair administration, loaner and demonstration equipment management, customer order support, and service quotations while ensuring timely execution of customer requests.
What they're looking for
- High School Diploma or equivalent required, Associate’s or Bachelor’s degree preferred
- Minimum of two (2) years of experience in customer service, service coordination, medical device operations, customer care, or a related operational support role preferred
- Experience coordinating customer service activities in a regulated medical device environment preferred
- Experience with SAP, CRM, or repair management systems preferred
- Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment
- Strong communication and interpersonal skills with the ability to coordinate effectively across Sales, Service, Warehouse, Product Management, and customers
More about this role
The Customer Care Coordinator, ES serves as a key operational liaison for post-sales customer support and service operations. This position is responsible for coordinating repair administration, loaner and demonstration equipment management, customer order support, and service quotations while ensuring timely execution of customer requests. Working closely with Sales, Service, Warehouse, Product Management, and customers, this role helps maximize equipment availability, maintain business continuity, and deliver an exceptional customer experience within a regulated medical device environment
At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and...
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