Backed by 500 Global.
About the role
At FUJIFILM Biosciences, we turn curiosity into breakthroughs that advance the field of life sciences. By offering a comprehensive portfolio of products and services in cell culture media, discovery research reagents, recombinant growth factors and proteins, fine chemicals, and critical assay materials, we partner with the brightest minds in biotech and pharma to tackle the world’s biggest health challenges. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s Degree in Business or related field, High School Diploma or equivalent and relevant experience may be substituted for a degree
- 6-8 years of customer service and internal account management experience
- Knowledge of general customer service procedures
- Knowledge of computer skills (such as Word, Excel, Email, and PowerPoint.)
- Experience using CRM
- Understanding escalation paths and using sound judgement when advocating on behalf of the customer internally
More about this role
We are hiring a Customer Service Representative, Strategic Accounts. The Customer Service Representative, Strategic Accounts will develop and maintain efficient, organized and responsive customer service and assure current and potential customers receive the highest level of account management. This position will also organize, track, expedite and manage active off the shelf and custom products flowing from Customer Service through Operations and to the customer. They will be a key aspect of the role is initial clarification and confirmation of requirements [known as the CMA or Custom Media Agreement process].
At FUJIFILM Biosciences, we turn curiosity into breakthroughs that advance the field of life sciences. By offering a comprehensive portfolio of products and services in cell culture media, discovery research reagents, recombinant growth factors and proteins, fine chemicals, and critical assay materials, we partner with the brightest minds in biotech and pharma to tackle the world’s biggest health challenges.
Imagine being part of a team that enables life-changing discoveries like new vaccines, therapies, and advancements in regenerative medicine. Our culture fosters...
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