Backed by Techstars.
About the role
Senior Developer Success Engineers (Sr. DSEs) own the post-sale technical relationship with Finch’s most strategic customers. You’ll proactively manage a vital portfolio, driving critical milestones, building technical solutions, and taking ownership of account health metrics. Beyond individual account work, you’ll lead critical cross-functional projects, set vertical / use-case based strategy, and keep stakeholders informed as you manage initiatives that improve the broader Success organization and functions.
What they're looking for
- Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction
- Solution for complex customer challenges, defining milestones, providing regular updates, and coordinating across Engineering, Product, Marketing and Executive leadership
- Conduct in-depth architectural assessments of customers’ employment data pipelines and deliver actionable recommendations to reduce friction, improve reliability, and optimize onboarding performance
- Diagnose and resolve complex technical problems across authentication flows (particularly OAuth), API integrations, and data pipeline issues, exploring creative alternative solutions when standard approaches fall short
- Develop and implement customized engagement plans tailored to each account’s maturity, integration complexity, and growth potential
- Generate monitoring of key account health metrics, identify early warning signals, and take proactive action to mitigate churn risk
More about this role
About Finch
We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.
Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.
About Our Team
We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.
We come from a diverse set of...
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