Finix is a payments technology provider enabling businesses to accept and send payments online or in person. Backed by Insight and Lightspeed.
About the role
Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix’s strategic customer base. The Customer Delivery Manager strives to increase Finix’s long-term value by aligning strategic and key initiatives with those of our Customers and Partners.
What they're looking for
- Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities
- Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office
- Excited to pursue revenue retention and customer health targets that will make our company successful
- Self-motivated — Able to be proactive and flourish with minimal guidance within uncertain and ambiguous environments
- A strong verbal and written communicator
- 3+ years of experience in Relationship Management, or similar roles at a top technology payments company
More about this role
About Finix
Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.
To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others
Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix’s strategic customer base. The Customer Delivery Manager strives to increase Finix’s long-term value by aligning strategic and key initiatives with those of our Customers and Partners.
As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process. In this role, you will collaborate closely with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet client requirements and exceed...
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