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Support Engineer

Finix · San Francisco · On-site

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About Finix

Finix is a payments technology provider enabling businesses to accept and send payments online or in person. Backed by Insight and Lightspeed.

About the role

At Finix, we build for scale and develop systems that can process tens of thousands of events per second. Our systems move millions of dollars per day. We iterate quickly and constantly release new features with little to no margin for error.

What they're looking for

  • BS/MS in Computer Science, Engineering, or similar experience (Open to DevBootcamp graduates and non-college graduates)
  • Experience working with RESTful JSON APIs, Curl Commands, SQL, scripting languages, debugging, log aggregators, and web technologies
  • Strong written and verbal communication skills. You believe in being open, honest, and direct in your communications
  • Comfortable working in a fast pace environment and interacting with a high volume of customers every day, team-oriented, and hungry to learn
  • Strong foundational knowledge of APIs and can explain the concept to a five-year-old easily
  • Experience with ticketing tools such as Hubspot
More about this role

About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

At Finix, we build for scale and develop systems that can process tens of thousands of events per second. Our systems move millions of dollars per day. We iterate quickly and constantly release new features with little to no margin for error.

As a member of the Support Engineering Team, you are the front line and the face of Finix. You will interact with customers daily and help them on their path to becoming payment processing platforms, all while improving the product by collaborating closely with the Revenue, Product, and Engineering teams.

We are looking for a candidate who is a payment nerd or is interested in being one. Additionally, successful candidates are natural...

Read the full posting on Finix's site ↗

Support Engineering

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