AI Native Consumer Loan Servicer. Backed by Y Combinator.
About the role
This is a unique role in that we are looking for an engineer that will do anything to get a client over the line. At times, this is accommodating requests, and at other times, helping them make their processes more AI-native. We have a small team of less than 10 people. 30 days: you will onboard a customer onto our platform. This will involve building client pipelines to map client’s schema to ours and vice versa.
What they're looking for
- Figure how to integrate our systems with our client’s systems
- 30/60/90
- Payment optimization. Our loan balance volume is in the millions of dollars. Our system will soon need proactive health checks to speed up our processing
- Watching session replay to determine the best way to optimize our app
- We have a roadmap, but you’ll own your work: propose what to build, challenge priorities when you see a higher-impact path, and help the team ship what best serves our users
- You learn quickly—aptitude and attitude matter more than years of experience
More about this role
Finosu is an AI-native loan servicer. What is that? A servicer handles the communications and payment rails for lenders. The servicing industry services over 10 trillion dollars of debt a year.
Loan servicing is the perfect application for AI. Borrowers want help on their time, not during call center hours, and AI makes 24/7 support real for the first time. It also makes compliance better, not worse: every interaction follows the rules, every disclosure is delivered, and everything is logged and auditable. What makes us different is how we measure success. We are not judged on generic CSAT scores. We are judged on dollars generated for our lenders, and it turns out the two go together: borrowers who are treated well perform better.
We know this problem because we lived it. Our founders built a $200M consumer lender together, owning the end-to-end stack from origination through servicing and collections. We felt every broken part of it firsthand: the vendors that didn't care about outcomes, the compliance gaps, the borrowers who fell through the cracks. So we are building the thing we wished we had.
We are a start-up and our processes are in flux. Priorities might shift more...
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