Firecrawl is the web data API to search, scrape, and interact with the web at scale. Turn any source into clean Markdown or structured data your agents can ship with. Backed by Y Combinator.
About the role
Own the technical health of your accounts: keep customers succeeding, deepen their usage, and catch problems before they become churn Get hands-on with the product against real customer data, build integrations, and solve the technical problems that keep accounts growing
What they're looking for
- You've done customer success engineering, solutions, forward-deployed, or another customer-facing technical role, ideally at a developer, API, or AI-infra product
- You're technical enough to earn a developer's respect: you can read code, use an API, and build a real POC or integration yourself
- You've owned accounts over time and grown them, and can point to the technical work that drove adoption and expansion
- You check before you build: you can tell user error from a bug from a real product gap, and you don't turn every ask into a custom feature
- You can translate between deep technical detail and business value without losing either audience
- You move fast and close the loop. You'd rather ship a working fix against real data than perfect a doc
More about this role
You'll be the technical partner customers count on for the long haul. Once an account is live on Firecrawl, you're the one who keeps them winning: deepening how they use the product, unblocking the hard technical problems that come up, and turning a working integration into a growing one. This is a customer-facing engineering role measured in adoption, retention, and expansion, not tickets closed. You build, you deploy, you own the outcome.
Equity Range: Competitive equity. Details shared during the process.
Job Type: Full-Time
Experience: 3+ years in a customer-facing technical role or equivalent
Work Authorization: Must be authorized to work in the United States. We're not able to sponsor US visas right now, though that may change down the line.
Firecrawl is the easiest way to turn the web into data AI agents can use. One API call converts any URL into clean, LLM-ready markdown or structured data. It's the boring-hard problem everyone building with LLMs eventually hits, solved.
We hit 8 figures in ARR in year one and more than doubled it in year two. We have 180k+ GitHub stars, putting us in the top 50 repositories of all time, and developers, agents, and category-defining AI...
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