Firestorm Labs - Democratize the fight with radically-affordable, mission-adaptable power for air, land, and sea. Backed by NEA.
About the role
Firestorm is hiring a Mission Success Advisor who will serve as Firestorm's senior representative and primary operational liaison to assigned defense and government customers. You are accountable for customer success, operational readiness, deployment planning, sustainment strategy, and customer relationship management throughout the lifecycle of Firestorm systems.
What they're looking for
- Serve as the primary operational point of contact for assigned customer accounts
- Own assigned customer accounts and serve as the accountable Mission Success lead for customer satisfaction, operational readiness, and sustainment outcomes
- Build and maintain trusted relationships with customer leadership, operators, maintainers, and acquisition personnel
- Identify customer concerns, operational challenges, and emerging requirements and develop recommendations for resolution
- The position regularly evaluates multiple courses of action and develops recommendations affecting customer outcomes, operational effectiveness, mission readiness, and business performance
- Recommend deployment strategies, training priorities, and sustainment plans
More about this role
Firestorm is hiring a Mission Success Advisor who will serve as Firestorm's senior representative and primary operational liaison to assigned defense and government customers. You are accountable for customer success, operational readiness, deployment planning, sustainment strategy, and customer relationship management throughout the lifecycle of Firestorm systems.
You will act as the trusted advisor between customer leadership, operators, maintainers, and Firestorm's engineering, product, manufacturing, logistics, and executive leadership teams. You will also exercise independent judgment in evaluating customer requirements, assessing operational risks, prioritizing support activities, recommending resource allocations, and developing solutions that directly impact customer satisfaction, mission effectiveness, and business outcomes.
While you may perform technical field support activities when operationally required, the primary purpose of the position is to lead customer success efforts, coordinate deployment and sustainment activities, identify operational risks, and advise both customers and Firestorm leadership regarding mission readiness and operational effectiveness.
The...
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