Startups · AI

Senior Customer Success Manager

firmus · San Francisco, California, United States · On-site

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About firmus

Your AI ally in preconstruction clarity — Actionable insights to reduce risk and elevate project quality for GCs, Architects, and Developers.

About the role

As an NVIDIA Cloud and Engineering partner in Asia Pacific, you will gain skills, experience, and exposure across the AI industry and be part of shaping what this industry looks like for decades to come. We are founder-led, not a big corporate. Decisions happen fast, our leaders are accessible, and there's minimum bureaucracy between you and the work. Ownership comes early.

What they're looking for

  • Proven experience in a B2B SaaS or infrastructure environment in a Customer Success, Account or Technical Account Management, Professional Services or similar client-facing role with commercial accountability
  • Strong commercial acumen with demonstrated stakeholder management skills, including building trusted relationships from operational users to senior executives and procurement
  • Ability to understand technical concepts (cloud, APIs, data, AI/ML basics) and translate between business outcomes and technical implications, without acting as the solution architect
  • Excellent communication, facilitation and presentation skills, including running structured QBRs, SLA reports and executive updates
  • Strong analytical and problem-solving skills, comfortable working with product usage data, health scores and revenue metrics to drive decisions
  • Solid organisation and project-management capability to manage multiple accounts, competing priorities and cross-functional workstreams
More about this role

Firmus Technologies

Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific.

Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability. At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally.

Firmus AI Cloud

Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers.

It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading,...

Read the full posting on firmus's site ↗

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