Firstup is a company delivering an intelligent communication platform. It is designed to manage employee experience. The company caters to the healthcare, manufacturing, retail, and hospitality industries. Backed by Venrock.
About the role
The Account Manager serves as the primary owner of a book of existing customers, partnering closely with stakeholders to drive customer retention, expansion, and net-new revenue growth across existing accounts. This role is responsible for building executive-level relationships, identifying whitespace opportunities, developing pipeline within assigned accounts, and delivering measurable business value throughout the customer lifecycle.
What they're looking for
- Bachelor’s Degree in Sales, Business Administration, or related field of study, or equivalent experience
- Four or more years of experience in Enterprise SaaS sales and Account Management
- Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts
- Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting
- Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred
- Demonstrated success achieving quota attainment in a high-performing sales organization
More about this role
The Account Manager serves as the primary owner of a book of existing customers, partnering closely with stakeholders to drive customer retention, expansion, and net-new revenue growth across existing accounts. This role is responsible for building executive-level relationships, identifying whitespace opportunities, developing pipeline within assigned accounts, and delivering measurable business value throughout the customer lifecycle. The Account Manager combines strategic sales execution, account management, forecasting, and customer engagement to support long-term customer growth and retention.
- Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts.
- Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments.
- Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline.
- Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention...
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