Firstup is a company delivering an intelligent communication platform. It is designed to manage employee experience. The company caters to the healthcare, manufacturing, retail, and hospitality industries. Backed by Venrock.
About the role
Product Expertise and Customer Needs Analysis: Develop and maintain expertise with the Firstup platform, product, and features while conducting thorough assessments of customer requirements and business goals to tailor the product setup and configuration accordingly. Translate customer requirements into clear implementation plans and provide recommendations based on Firstup implementation best practices.
What they're looking for
- Bachelor's Degree in a tech related field or a related field of study, or equivalent experience
- Three or more years of experience in client-facing roles such as Solutions Consultant, Implementation Consultant, Professional Services Consultant, Solutions Engineer, or similar within a SaaS organization that has $100M+ in ARR
- Must have experience with Enterprise SaaS applications software/solutions
- Experience managing or coordinating customer implementations, onboarding programs, or complex customer projects from kickoff through launch
- Strong project management and organizational skills, with the ability to manage timelines, milestones, dependencies, risks, and multiple customer implementations simultaneously
- Distinct passion for technology and curiosity to understand the marketing and communications technology landscape and technical integrations
More about this role
The Service Consultant is a functional and technical subject matter expert on the Firstup platform who leads customer implementations, technical configuration, and customization. The Service Consultant is responsible for guiding customers through the implementation lifecycle, coordinating key activities and stakeholders, and ensuring customers are successfully prepared for launch.
Product Expertise and Customer Needs Analysis: Develop and maintain expertise with the Firstup platform, product, and features while conducting thorough assessments of customer requirements and business goals to tailor the product setup and configuration accordingly. Translate customer requirements into clear implementation plans and provide recommendations based on Firstup implementation best practices.
Onboarding, Implementation, and Customization: Lead customers through the end-to-end onboarding and implementation process, offering expert guidance on setting up the product, configuring settings, and integrating with other systems. Coordinate implementation activities, milestones, timelines, customer responsibilities, and dependencies to keep implementations progressing toward launch. Work closely with...
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