Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo! Backed by Sapphire.
About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
What they're looking for
- Education: Bachelor's degree or equivalent experience preferred
- 10+ years of experience in Solution Consulting, Sales Engineering, or a related technical pre-sales discipline
- 5+ years of people management experience
- Contact center industry experience, familiarity with Five9 or direct competitors strongly preferred
- Experience designing or managing demo environments, sandbox infrastructure, or pre-sales technical assets
- Practical knowledge of AI and automation — you've applied LLMs, AI assistants, or workflow automation to real operational challenges
More about this role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for a Director of Solution Consulting (SC) Operations to lead a small, high-impact team at the intersection of Product, Sales, and the broader SC organization. This is a builder, hands on role. You will define and execute the next-generation vision for how Five9's Solution Consultants access, experience, and demonstrate our platform — modernizing our demo environment, scaling self-service capabilities, and embedding AI-driven automation into how we enable sales.
This role requires equal parts strategic vision and technical credibility. You will work closely with SC leadership, Product, and executive stakeholders to shape roadmap priorities, influence policy, and drive organizational change.
- Own the vision, architecture, and roadmap for...
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