Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo! Backed by Sapphire.
About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
What they're looking for
- Bachelor's degree in computer science or a related technical field preferred, or equivalent practical experience
- A minimum of 5+ years of experience in medium-to-large networks, IP routing, switching, and security principles in a production SaaS or enterprise environment, including experience as a technical subject matter expert
- Deep hands-on expertise with Palo Alto firewalls — security policy design, Panorama management, Global Protect VPN, and threat prevention
- Advanced experience with F5 BIG-IP — LTM, GTM, iRules, SSL offloading, and application delivery configurations
- Expert-level knowledge of Cisco Nexus 9k/7k/5k/2k, NX-OS, and NDFC , including VXLAN/EVPN fabric deployments
- Extensive hands-on experience with software-defined networking (SDN) — OpenStack Neutron and Calico (Kubernetes)
More about this role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To complement our rapid growth, we are sourcing a Network Engineer II to operate in a 24/7 Software-as-a-Service (SaaS) environment, taking ownership of complex LAN infrastructure initiatives and driving operational excellence across Cisco Nexus, Palo Alto, and F5 platforms. You will lead projects, own end-to-end troubleshooting, drive automation strategy, and provide technical leadership during incidents — while mentoring junior engineers and representing the network domain to senior stakeholders.
- Own end-to-end troubleshooting of complex LAN connectivity, firewall policy, and load balancer issues, and drive resolution with customers and internal teams.
- Conduct in-depth analysis of network incidents, identify root causes, and implement preventive...
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