Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo! Backed by Sapphire.
About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We are looking for a high-energy, visionary leader to ignite innovation within our Business Technology team. Based out of our Irving, Texas facility and working in a dynamic hybrid environment, you won't just manage systems, you will be a strategic architect of our success.
What they're looking for
- Experience: 8+ years of IT people leadership experience with at least 5+ years specifically managing cloud applications
- Education: Bachelor’s degree in Information Systems, Computer Science, or a related field is required, a graduate degree is a plus
- Technical Expertise: Strong techno-functional knowledge of NetSuite Financials (General Ledger, AP, AR, Fixed Assets, Multi-Books)
- Domain Knowledge: Experience in Billing Operations, specifically within Telecom or SaaS industries involving usage-based and recurring revenue models heavily preferred
- Leadership Skills: Demonstrated ability to think strategically while acting tactically, with excellent organizational, communication, and time management skills
- Compliance Knowledge: Familiarity with SOX, PCI, and SSAE 16 standards and their application within IT systems
More about this role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for a high-energy, visionary leader to ignite innovation within our Business Technology team. Based out of our Irving, Texas facility and working in a dynamic hybrid environment, you won't just manage systems, you will be a strategic architect of our success.
As a trusted partner to our business leaders, you will help shape a culture that drives meaningful impact and value across the business while co-owning key outcomes. Your mission is to transform IT into a powerful driver of business value, treating our enterprise applications as evolving products that support a rapidly scaling global organization. If you are a results-oriented leader ready to champion a product-managed mindset and shape the future of the Five9 technology roadmap, this is...
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