Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo! Backed by Sapphire.
About the role
Five9 is looking for a Senior Manager, Paid Media & Experimentation, to own our paid media engine and the experimentation program that keeps improving it. This role blends hands-on channel management — paid search, paid social, and programmatic — with a rigorous test-and-learn discipline across creative, offers, audiences, and landing pages.
What they're looking for
- 7+ years of paid media, performance marketing, or growth marketing experience, with a track record of owning budget and hitting pipeline or revenue targets, plus experience managing a person, program, or agency team
- A pipeline-first mindset: you measure paid programs by the sales opportunities and revenue they generate, not just leads or CTR, and you partner with sales to prove it
- A rigorous experimentation mindset, with hands-on comfort designing, running, and interpreting A/B and multivariate tests
- Deep hands-on expertise running SEM, paid social, and programmatic/display campaigns at scale
- Experience managing external agencies or vendor relationships, including setting KPIs and holding partners accountable
- A creative, curious mindset, with hands-on comfort using AI tools to automate workflows and speed up testing analysis
More about this role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is looking for a Senior Manager, Paid Media & Experimentation, to own our paid media engine and the experimentation program that keeps improving it. This role blends hands-on channel management — paid search, paid social, and programmatic — with a rigorous test-and-learn discipline across creative, offers, audiences, and landing pages. You'll manage agency and vendor relationships, partner closely with ABM and sales to turn paid programs into qualified pipeline, and build the testing roadmap that compounds performance over time. We're looking for someone who moves fast, tests constantly, and is comfortable both setting strategy and getting into the weeds of a campaign, always with an eye on how each program and each test moves the pipeline forward.
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