Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo! Backed by Sapphire.
About the role
As a Speech Analytics Consultant, you will be accountable for the following key responsibilities:
What they're looking for
- Experience: 5+ years of hands-on experience designing and managing speech/interaction analytics In Verint Cloud
- You will hold currently hold or be working towards Verint Accreditation in Speech Analytics
- Experience with other Speech Analytics tools
- Consulting Background: Previous experience in contact center consulting, with a strong understanding of contact center operations, metrics, and workflows
- Communication: Excellent client-facing communication skills, with the ability to bridge the gap between technical data and business strategy
- Familiarity / certification in other Verint products is desirable but not essential
More about this role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking an experienced Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics) to help our clients unlock actionable insights from their customer interactions. In this role, you will lead the implementation, optimization, and strategic adoption of speech and text analytics solutions, primarily utilizing Five9 and Verint platforms. You will act as a trusted advisor to contact center leaders, translating complex audio and text data into strategies that improve customer experience, ensure compliance, and drive operational efficiency.
- Have in-depth experience implementing and consulting with customers on the Verint’s Speech Analytics, Interactions (QM).and AQM / Quality Bot
- Have experience of leading and implementing...
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