Flagler Health is the AI-native operating system for musculoskeletal (MSK) care. Flagler seamlessly coordinates clinical and administrative workflows across the full patient lifecycle inside providers' existing EMRs. Backed by Bessemer.
About the role
On-site patient engagement. Be present at the partner clinic during operating hours. Greet, meet with, and follow up with patients flagged by Flagler’s recommendation tool. Patient education. Walk patients through their advanced therapy options in clear, non-clinical language. Answer questions, surface concerns, and help them feel confident pursuing their physician’s recommendation.
What they're looking for
- 2+ years in a patient-facing role (medical assistant, patient navigator, patient access, clinic intake, healthcare sales, or comparable)
- Comfortable spending the workday in a clinical environment and interacting with patients in varying states of pain or stress
- Ability to explain medical concepts clearly without being a clinician yourself
- Self-directed and reliable,you’ll be the only Flagler employee on-site most days
- Based in Minnesota or willing to relocate, with reliable transportation to the clinic
- HIPAA-trained, or willing to complete training before starting
More about this role
We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle.
We’ve recently raised our Series B and are entering our next phase of growth.
We’re hiring a Patient Navigator to embed at one of our partner pain management clinics in Minnesota. Flagler’s recommendation engine flags patients who may be candidates for advanced therapies. Your job is to meet those patients in the clinic and help them understand and move forward with the treatment options their physician has recommended.
You’ll be the human bridge between our software and the patients it’s designed to help, and the playbook you build will be replicated across every clinic we partner with next.
On-site patient engagement. Be present at the partner clinic during operating hours. Greet, meet with, and follow up with patients flagged by Flagler’s recommendation tool.
Patient education. Walk patients through their advanced...
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