Bring more customers in – Use AI to answer customers any time, across any channel the way your best dealership employee would. Backed by Y Combinator.
About the role
We're hiring a Customer Success Manager to be the connective tissue between us and our customers, sitting right at the center of one of the fastest-moving stories in AI right now. Working shoulder to shoulder with a founding team that moves fast and never sits still, you'll get to onboard and scale accounts, drive real adoption and outcomes, and run the playbooks and processes that make Flai the standard for AI in this industry.
What they're looking for
- Proven Customer Success Execution: Experience owning a book of business and driving adoption/retention in a fast-moving environment
- Early-Stage Experience: Experience in a customer-facing role at an early-stage B2B SaaS company, you know what it takes to build trust with customers before a big brand name is doing the work for you
- Sharp Communication: Clear, confident, and organized with dealers. Strong at leading calls, training teams, and writing clean follow-ups
- Operational Discipline: Strong CRM hygiene, notes, tasks, and consistent account plans. You follow process diligently and run a tight ship
- Customer Obsessed: You build real relationships with the people you work with and genuinely care about their outcomes, not just the account health score
- High Ownership: You take full accountability for your accounts and follow through relentlessly, nothing falls through the cracks on your watch
More about this role
Type: Full-Time
Work Arrangement: In person
AI has transformed B2B SaaS, but has struggled to penetrate the real-world industries that shape our lives. Flai is building the leading AI-native communications platform for car dealerships.
A $1.3 trillion industry, auto dealerships sell 96% of the 16 million new cars sold each year. Yet they universally run on outdated systems and manual processes, which is why dealerships spend $36B each year on operations. That’s our opportunity.
We launched our first voice AI product a year ago. Since then, we have deployed multiple products across hundreds of dealerships across the U.S. We’ve partnered with the 2nd largest automaker in the country and many of the leading dealership groups. We’ve raised from leading VCs including First Round Capital, Toyota Ventures, Y Combinator, Innovation Endeavors, SV Angel, and Liquid 2.
We’ve grown insanely quickly with a small, scrappy team and continue to move at that pace.
We're hiring a Customer Success Manager to be the connective tissue between us and our customers, sitting right at the center of one of the fastest-moving stories in AI right now. Working shoulder to shoulder with a founding team that...
Browse similar: Startup jobs · Founding team roles · San Francisco Bay Area