Manage business spending in Africa with Flex Finance. Get real-time visibility, easy expense tracking, and control with web, mobile, and corporate cards.Try now. Backed by 500 Global.
About the role
As a Mid Market Account Manager, you will be a member of our client-facing team - responsible for the commercial relationship with our customers (Property Management Companies) within our Mid Market segment. You'll own and operate a book of business where consistency, prioritization, and process discipline matter as much as relationship depth. This is a partner role - you will act as the customer's advisor and point of contact - to maintain, retain, and grow the business relationship at scale.
What they're looking for
- Account Management Experience: 2-4+ years in Account Management or Customer Success, ideally managing a book of business at volume (multiple concurrent accounts, not a small handful)
- Experience owning renewals and standard commercial negotiations, comfortable operating within defined playbooks and pricing parameters rather than bespoke deal structuring
- Process Orientation: Strong organizational and prioritization skills - proven ability to triage a large portfolio and direct time to where it has the most impact
- Data-Driven: Comfortable using account health, usage, and engagement signals to identify risk and opportunity, and to decide where limited time is best spent
- Strong Communication Skills: High EQ and the ability to build trust quickly and efficiently across a high volume of relationships
- Tech Proficiency: Experience with Salesforce or a comparable CRM is a plus, experience with customer success or health-scoring tooling is a plus
More about this role
Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?
As a Mid Market Account Manager, you will be a member of our client-facing team - responsible for the commercial relationship with our customers (Property Management Companies) within our Mid Market segment. You'll own and operate a book of business where consistency, prioritization, and process discipline matter as much as relationship depth. This is a partner role - you will act as the customer's advisor and point of contact - to maintain, retain, and grow the business relationship at...
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