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About the role
They were baked into the company early and helped us earn the trust of some of the largest enterprises in the world. As customers increasingly trust AI to represent their brand, make decisions, and interact directly with their customers, the security and trust model has to evolve. We are looking for a hands-on leader to own Flip’s security, compliance, IT, and AI governance program as we scale.
What they're looking for
- 6+ years across security, compliance, IT operations, GRC, infrastructure security, or corporate systems
- Experience owning or materially operating a SOC 2 program
- Experience with MDM, endpoint security, device lifecycle, SaaS access governance, and internal IT operations
- Comfort working cross functionally between engineering, sales, and other functions
- Ability to speak credibly with enterprise customers about security, compliance, and trust
- Strong judgment, high attention to detail, and low tolerance for sloppy access or unclear ownership
More about this role
TITLE: Head of Security & AI Governance
REPORTING TO: CTO
Who The Flip Is Flip?
Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.
We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.
Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.
At Flip, security and compliance are not checkboxes.
They were baked into the company early and helped us earn the trust of some of the largest enterprises in the world. As customers increasingly trust AI to represent their brand, make decisions, and...
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