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About the role
As Lead AI Engineer you take over the AI discipline: you own the how (architecture, standards, technical direction) across all three surfaces, you lead and grow a team of three AI engineers, and you stay hands-on where the problems are hardest. Stay hands-on: Roughly 70 percent of your time stays in the code, on the problems where your judgment matters most. The rest is technical and people leadership.
What they're looking for
- 7+ years of software engineering experience with a senior or staff-level track record, built on a software engineering foundation (backend, platform, or full-stack)
- Hands-on experience designing, shipping, and operating LLM-powered systems in production: RAG, tool calling and MCP, orchestration, and evals. Not prototypes, systems you lived with after go-live
- Experience with multi-agent orchestration, weighted heavily. This is the core of what you would be architecting
- Demonstrated technical leadership: architecture ownership, tech lead responsibility, RFCs, design reviews, or setting standards for a team
- Proven ability to move technical work you don't own: you win architecture arguments through persuasion and credibility, and you're comfortable being right without being in charge
- Evidence that you grow people: coaching or mentoring engineers into stronger engineers rather than absorbing the work yourself
More about this role
Flip is the leading AI-powered employee experience platform for frontline workers. We're transforming how people do their jobs across the industries that keep the world running: retail, manufacturing, and logistics. One app. One touch. Everything they need.
AI orchestration is at the centre of where Flip is going. Fusion, a multi-agent code-generation system sits at the core of our newest product, and our Ask AI agent gateway and Flip Flows automation both run on capabilities our AI engineers build and maintain.
As Lead AI Engineer you take over the AI discipline: you own the how (architecture, standards, technical direction) across all three surfaces, you lead and grow a team of three AI engineers, and you stay hands-on where the problems are hardest.
Own the AI architecture: Define and align a coherent AI architecture and set of standards across Flip Fusion, Ask AI agent gateway, and Flip Flows.
Tackle the hardest challenge: Multi-agent systems, built to specific purposes, generalizable enough for diverse customers, balancing high expectations with feasibility, reliability and cost effectiveness.
Lead and grow the discipline: Take over people leadership for three AI engineers...
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