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About the role
Flip builds AI voice agents that handle millions of real customer conversations for some of the biggest brands, healthcare providers, and transportation companies in the world. When you call a company and the AI actually solves your problem — tracks the order, processes the return, refills the prescription — that’s us.
What they're looking for
- Platform engineering — the orchestration layer every agent runs on: routing, state, tool use, and the primitives that let vertical teams ship fast without reinventing the engine
- Judgment that survives contact with production. Agentic development is how we work — but what we’re actually hiring is your experience: knowing what to ship, what to slow down on, and what never to ship at all
- Low ego, high execution. You own outcomes, not tickets. You’d rather ship the thing than present the plan for the thing
- Customer obsession. You want to be close to the problem — sometimes literally in the room — and you measure yourself by what the customer got
- We're international, spanning the US, UK, and Canada
- Our tech stack includes Python, MongoDB, AWS, Twilio, Datadog, Snowflake, and Omni
More about this role
TITLE: Staff Software Engineer
REPORTING TO : CTO
Who Is Flip?
Flip builds AI voice agents that handle millions of real customer conversations for some of the biggest brands, healthcare providers, and transportation companies in the world. When you call a company and the AI actually solves your problem — tracks the order, processes the return, refills the prescription — that’s us.
We’re a low-ego team. We don’t need the limelight or the stardom — we care about solving really hard problems, fast. And here’s the part worth stopping on: outside the frontier labs, almost nobody is running AI in production at this scale. We are — millions and millions of live phone calls, handled by an engineering team a fraction of the size you’d expect. Very few teams our size serve this volume, and the reason is simple: we hold a very high bar for development.
From day one, we’ve operated on first principles, and the first principle is the customer. If you have strong conviction that something delivers real business value for your customer, it shouldn’t die in red tape or committee. You ship it — fast and often — because the customer is what actually matters. That’s why there’s a direct line from...
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