Backed by Accel and CRV.
About the role
Be the first line of defense for customer questions or issues, responding to tickets in an urgent and timely manner Troubleshoot issues raised by exploring charger logs, history, and other resources. Summarize issue and context to escalate as appropriate
What they're looking for
- At least 2 years in a customer-facing support role
- Ability to operate with autonomy
- Experience with ticketing platforms and tools (Pylon, Salesforce, Hubspot, etc)
- Experience using Claude and other AI tools
- Excitement about resolving customer issues and complaints - making EV operations smoother, easier, and cheaper for customers
- Excellent communication skills, including both written and oral communication
More about this role
For commercial fleets, the biggest pain point around adopting electric vehicles is charging. Even at private charging depots, fleets lack critical real-time visibility into charger health and status. A charger that unexpectedly stops charging can derail operations if the issue isn’t caught immediately. Charging at the wrong times can incur electricity costs that are thousands of dollars higher than they need to be.
Flipturn, a subsidiary of Einride, is a leading charging management platform for fleets and charging depots. We provide a comprehensive solution that minimizes utility costs with energy management, improves charger uptime and issue resolution speed, and provides powerful cost per mile and range insights for EV operations. Flipturn optimizes charging for a broad customer base of major autonomous, transit, freight, school bus, and last mile delivery EV fleets.
Einride is revolutionizing transportation by showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through a suite of EV charging and fleet solutions and freight capacity as a service operations, Einride enables businesses around the world to accelerate towards their...
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