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About the role
Flywire is seeking an autonomous, forward-thinking IT Support Engineer II based in Valencia to drive operational excellence and continuous improvement within our global IT Operations team.
What they're looking for
- The "Product" & Automation Mindset : You don't just "fix" issues—you investigate root causes, document scalable solutions, and leverage structured ticketing data to build self-service and AI-driven tools
- Proven Experience : 3+ years in a technical IT support or engineering role within a fast-paced Tech or FinTech environment
- OS & Stack Expertise : Hands-on experience administering and securing macOS and Windows endpoints, along with deep exposure to Okta, Google Workspace, Slack, and Jira
- Hands-on Logistics : Direct experience managing hardware lifecycle, vendor coordination, and accurate stock forecasting
- Fluent English: High proficiency (written and spoken) to collaborate daily with international infrastructure teams
More about this role
Flywire is seeking an autonomous, forward-thinking IT Support Engineer II based in Valencia to drive operational excellence and continuous improvement within our global IT Operations team.
In this role, you will be the face of IT for our vibrant Valencia Hub , providing high-touch technical support and ensuring a smooth digital workplace for all employees. Operating as a crucial link between local support needs and global IT infrastructure, you will balance hands-on technical troubleshooting and core SaaS administration with physical asset lifecycle management.
Beyond traditional helpdesk ticket resolution, you will act as an on-site "sensor" for our global IT Operations unit—identifying root causes, eliminating manual workflows, and helping fuel our transition toward AI-driven support solutions, self-service tools, and continuous automation.
Note : This is a full-time, on-site role at our Valencia office to lead physical asset logistics, provisioning, and high-touch support for our local team.
Day-to-Day Troubleshooting & Support: Provide exceptional technical support and advanced L2 hardware, software, and connectivity troubleshooting for both local on-site employees and our...
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