Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. Backed by Techstars.
About the role
At Flywire, we're seeking a Vice President, Product Payments Experience & Customer Loyalty to define and lead the end-to-end payer experience across our global payments platform.
What they're looking for
- 15+ years of Product Management experience with at least 5 years leading organizations at the Vice President level or equivalent
- Extensive experience owning global consumer payment products or fintech platforms serving millions of users
- Proven success improving payment conversion, customer engagement, and user experience across complex international payment ecosystems
- Demonstrated experience building customer loyalty, retention, or recurring engagement programs within payments or financial technology
- Strong product strategy background with experience modernizing large-scale platforms and consolidating legacy products
- Deep understanding of UX, product design, localization, accessibility, and customer-centric product development
More about this role
At Flywire, we're seeking a Vice President, Product Payments Experience & Customer Loyalty to define and lead the end-to-end payer experience across our global payments platform.
Reporting directly to the Chief Payments Officer, this executive leader will own every customer-facing payment experience, from checkout through payment confirmation, while building Flywire's long-term payer loyalty strategy. This role is responsible for increasing payment conversion, improving customer satisfaction, reducing friction, and creating experiences that encourage millions of global payers to choose Flywire again and again.
This is an exceptional opportunity for an experienced product executive who combines deep payments expertise with world-class consumer product leadership and has a passion for building elegant, scalable, AI-enabled payment experiences.
What You'll Do
Own the Global Payer Experience
- Define the vision and strategy for every payer-facing payment experience across Flywire.
- Own Hosted Payment Pages, Checkout, payment flows, translations, notifications, email communications, and overall UX.
- Establish global quality standards and ensure consistent experiences across all...
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