Custom digital guidebooks for boutique hotels, Airbnbs, VRBOs, and other short-term rental homes. Backed by Techstars.
About the role
Product Support: Serve as the first point of contact for customers, troubleshooting issues and escalating complex inquiries as needed. We utilize Intercom to manage our customer interactions via email and messages primarily. Voice of the Customer: Collaborate with product, design and engineering to continuously improve our products and the customer experience, advocating for our customer needs and priorities. Partner with GTM to help our customers make the most out of Folio.
More about this role
Folio is a fast-growing software startup on a mission to improve hospitality profitability, starting with simplifying how hospitality businesses manage spend. Our financial operations platform transforms the procure-to-pay process, helping operators gain control and visibility over how money moves through their business. Our customers include over 300 hotels across industry leaders.
We recently closed our Series A co-led by Construct Capital and Thrive Capital.
We're looking for a Customer Support Specialist to deliver exceptional service to our hotel customers and partners. You'll be the friendly, reliable voice of Folio — helping customers navigate our platform, resolving issues quickly, and ensuring every interaction leaves them feeling supported. If you love helping people, take pride in delivering great service, and thrive in a fast-paced environment, this is the role for you.
Product Support: Serve as the first point of contact for customers, troubleshooting issues and escalating complex inquiries as needed. We utilize Intercom to manage our customer interactions via email and messages primarily.
Voice of the Customer: Collaborate with product, design and engineering to...
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