Custom digital guidebooks for boutique hotels, Airbnbs, VRBOs, and other short-term rental homes. Backed by Techstars.
About the role
Own the Folio Buy workflow end-to-end. Map the current process, identify bottlenecks, and maintain a clear view of where time and effort are spent. Prioritize and scope product improvements. Cut through the noise of pain points and feature requests to define P0/P1/P2 improvements to the setup experience, especially toward a simpler onboarding path.
More about this role
Folio Buy is the engine behind how we onboard new hotel customers, e.g. configuring storefronts, catalogs, and approval workflows. Today, this process involves manual coordination across internal teams, property teams, and suppliers. We're looking for a Folio Buy Product Ops lead to own this end-to-end workflow, identify bottlenecks, and drive improvements that dramatically accelerate setup effort spanning different functional work.
This is a technically-minded product operations role. You'll sit at the intersection of GTM, operations, and engineering to translate messy, real-world pain points into scoped product work, build programmatic monitoring and tooling to operationalize manual work, and define the path toward a simpler, faster, more self-serve setup experience.
Taking a complex, multi-step operational workflow and making it dramatically faster and more reliable. You get satisfaction from shaving days off a process and eliminating manual steps.
Digging into the details of how things actually work today — shadowing implementation calls, reading support tickets, mapping out every step and handoff — so you can find the real bottlenecks.
Translating qualitative pain points...
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