Backed by Insight.
About the role
We’re seeking a Senior Manager, Product Operations to drive the next evolution of our Product Ops organization. This highly visible role will serve as a force multiplier across Product, Support, Engineering, and BizOps—owning the strategy and execution of operational systems that ensure our customer experience and internal processes scale efficiently.
What they're looking for
- 5–8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company
- Proven ability to design and implement operational systems and cross-functional programs from the ground up
- Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms
- Familiarity with AI tools, automation systems, or operationalizing ML outputs
- Strong analytical skills, able to build dashboards, measure KPIs, and use data to drive improvements
- Demonstrated ownership of product readiness and launch orchestration
More about this role
Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses. We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community, all in one place. That's what lets advisors build businesses that scale, while their taste and service create trips no algorithm alone could plan. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.
We're mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That's not just a philosophy about our product, it's how we build our team. Everyone at Fora gets hands-on with frontier AI tooling as part of the job. At Fora, you'll learn to be AI-fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company.
Founded in 2021, Fora has grown to a team of 250+ full-time employees based in downtown New...
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