Backed by Insight.
About the role
As Fora's advisor base grows, so does the complexity and volume of flight-related support. We're looking for a Support Manager, Flights to own the quality of our flight support function end to end: the person who resolves complex advisor needs, moves us from reactive to proactive support, and raises the bar on how advisors experience the Flights Desk.
What they're looking for
- 5+ years of Sabre or GDS experience, including familiarity with Phase IV exchanges, ARC reconciliations, and NDC content - this is a hard requirement and the core of the role
- 5+ years of relevant work experience, with a strong customer service background and demonstrated tact and empathy in advisor or client-facing environments
- Proven track record of improving support operations against measurable targets (e.g. SLA, response time, CSAT), including administering ticketing platforms such as Front or Intercom
- Excellent problem-solving and process-improvement skills, with the ability to think both strategically and tactically
- Experience creating dashboards, tracking metrics, and forecasting using tools like Excel, Tableau, Omni, or similar BI/analytics tools
- Comfortable with and creative when using AI tools such as Claude Code, Codex, and more
More about this role
Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses. We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community, all in one place. That's what lets advisors build businesses that scale, while their taste and service create trips no algorithm alone could plan. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.
We're mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That's not just a philosophy about our product, it's how we build our team. Everyone at Fora gets hands-on with frontier AI tooling as part of the job. At Fora, you'll learn to be AI-fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company.
Founded in 2021, Fora has grown to a team of 250+ full-time employees based in downtown New...
Browse similar: Startup jobs