Backed by Insight.
About the role
We're looking for a Support Specialist to join our growing Product Operations & Support team. This role is designed for someone who thrives on variety — you'll work across four core support queues, ensuring our advisor community receives fast, accurate, and empathetic help no matter the issue.
What they're looking for
- 1–2+ years of full-time experience in a customer support, help desk, or operations role, ideally within the tech space
- Experience with ticketing platforms (e.g., Intercom, Zendesk)
- Familiarity with key support metrics such as SLA, CSAT, AHT, and FCR and a track record of meeting or exceeding them
- Strong written and verbal communication skills with a natural ability to empathize with and assist advisors effectively
- Detail-oriented with strong follow-through, documentation habits, and organizational skills
- Fast learner who thrives in dynamic, fast-paced environments
More about this role
Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses. We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community, all in one place. That's what lets advisors build businesses that scale, while their taste and service create trips no algorithm alone could plan. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.
We're mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together. That's not just a philosophy about our product, it's how we build our team. Everyone at Fora gets hands-on with frontier AI tooling as part of the job. At Fora, you'll learn to be AI-fluent, with real experience applying AI to solve problems day to day, wherever you sit in the company.
Founded in 2021, Fora has grown to a team of 250+ full-time employees based in downtown New...
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