Backed by Y Combinator.
About the role
As a Customer Success Manager, you will own the ongoing success of a full book of business — from onboarding through renewal — ensuring every account realizes measurable value from Forerunner and grows into a durable, trusted partnership. You'll work at the intersection of relationship management, product adoption, and account growth, partnering with Sales, Product, and Engineering to keep outcomes on track. Believe in delivering measurable outcomes to customers, not just checking off tasks.
What they're looking for
- 4-6 years of professional experience in customer success, account management, or client services, with a track record of managing end-to-end renewals and proactively uncovering expansion opportunities within a portfolio
- Experience serving government agencies or regulated industries — GovTech, floodplain management or flood insurance, GIS/mapping, or public-sector project management are all relevant backgrounds, though not required
- Comfortable managing complex, public-sector relationships and decision cycles, experience partnering with government clients or supporting complex public-sector workflows is a plus
- An excellent, empathetic communicator — you're often a customer's first point of contact, and building trust matters in our space
- Detail-oriented and committed to quality, with genuine enthusiasm for creating customer value
- Comfortable with a high degree of ambiguity — able to prioritize independently and take on responsibility as the team grows
More about this role
Stronger, more resilient communities are built by the people inside government and regulated industries who keep critical infrastructure running. But they're working against real headwinds: fragmented data, field crews without the right tools, and high-stakes decisions made without a complete picture.
Forerunner exists to fix that. We build intelligent software that connects the systems these agencies and firms already rely on, fills the gaps those systems can't, and turns fragmented information into decisions and actions that reduce liability, surface revenue, and prevent small problems from becoming emergencies.
As a Customer Success Manager, you will own the ongoing success of a full book of business — from onboarding through renewal — ensuring every account realizes measurable value from Forerunner and grows into a durable, trusted partnership. You'll work at the intersection of relationship management, product adoption, and account growth, partnering with Sales, Product, and Engineering to keep outcomes on track.
Serve as a trusted advisor to your accounts, understanding their workflows and goals well enough to guide them toward renewal.
Own customer health across your...
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