Forma is simple, easy to use, and gives employees direct access to all their available benefits options through an intuitive interface. Backed by Emergence Capital.
About the role
We’re looking for a friendly, patient, and kind-hearted person to join our world-class Customer Support Team. And we absolutely mean it when we say world-class - 98% CSAT over the trailing 12 months! If you love helping people, making people smile, and care about people’s health and wellness, we’d love to meet you.
What they're looking for
- 2+ years of experience in customer or product support within an omnichannel environment (chat, phone, email, and ticketing)
- 1+ years of experience supporting a B2B and/or B2C SaaS product
- Strong problem-solving skills with the ability to learn quickly, navigate ambiguity, and make sound decisions with minimal supervision
- Highly proactive mindset with a natural inclination to identify improvements, anticipate needs, and take initiative
- Adaptable and resilient in dynamic environments, able to adjust priorities and approaches as situations evolve
- Exceptional written and verbal communication skills, with the ability to explain complex information clearly and empathetically
More about this role
The employee benefits landscape needs a reset. Companies invest millions annually in benefits that employees neither value nor use regularly. Forma, founded in 2017, set out to challenge this one-size-fits-all approach.
Forma's global lifestyle benefits platform enables companies to offer competitive packages while reducing costs and inefficiencies. While giving employees more choice and flexibility in spending their benefit allowances, the Forma platform saves HR, total rewards, and benefits professionals countless hours they would have spent managing and supporting multiple point solutions.
With Forma, companies can choose from a suite of products, including Lifestyle Spending Accounts, Health Savings Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more. These products allow companies to design and deliver customized benefits programs through a single platform. Employees can then spend account funds in three ways: The Forma Store, The Forma Visa Card, or claim reimbursement.
Forma has helped hundreds of renowned companies, including Stripe, UKG, lululemon, and Tripadvisor, to design equitable, scalable, and flexible benefits programs for nearly 1...
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