Backed by NEA, SoftBank VF and SOSV.
About the role
Global Services is the team customers reach when they have a critical print failure before a deadline, when a dental lab needs a printer back online the same day, or when a contract manufacturer is scaling from three printers to thirty. We run technical support, field service, and self-service via AI and our support site across the Americas, EMEA, and APAC.
What they're looking for
- 3+ years in management consulting, business or revenue operations, strategy, chief of staff roles, or an operating role at a fast-growing hardware or technology company
- You can build the long term roadmap and dive into technical weeds of a customer escalation to get it resolved quickly
- Strong quantitative chops: you build your own models, you're skeptical of your own numbers, and you can explain a complex trade-off in three sentences to someone who has ten minutes
- Genuine interest in leading people. You may or may not have managed before. If you haven't, we'll teach you, but you have to want it
- Willingness to get close to the actual work. Our best leaders have troubleshot a print failure themselves and engaged directly with end customers
More about this role
Do you want to change how the world creates?
At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.
We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.
Global Services is the team customers reach when they have a critical print failure before a deadline, when a dental lab needs a printer back online the same day, or when a contract manufacturer is scaling from three printers to thirty. We run technical support, field service, and self-service via AI and our support site across the Americas, EMEA, and APAC.
This role reports to the Global Head of Services and exists to take on the problems nobody currently owns: the ones that cut across regions, span Services and Product and Sales, and have no obvious answer on...
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