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Product Operations Associate

Fortuna Health · New York, NY · On-site

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About Fortuna Health

Simplify Medicaid enrollment and renewals with Fortuna’s Medicaid navigation platform. Get guided, consumer-first support and improve coverage outcomes. Backed by Y Combinator and a16z.

About the role

As an early operations hire at Fortuna, you’ll play a critical role in shaping how our service is delivered - and how our company scales. You will work directly on solving the most foundational problems for our clients and partners. We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team. Process Operations - Ensure we can scale volume across numerous states, working closely with Engineering to streamline processes:

What they're looking for

  • 0-1 years of experience (internships count, recent graduates welcome to apply)
  • Strong written and verbal communication skills
  • Strong attention to detail—you take pride in doing the little things right ( especially when nobody’s looking)
  • Strong analytical and problem-solving mindset. You’ll use numbers to make decisions (Excel/GoogleSheets), but don’t need prior technical experience
  • Ability to work 5 days per week in-person in NYC
More about this role

We believe accessing healthcare should be as simple as doing your taxes on TurboTax. But for the millions on Medicaid, it’s not.

Fortuna Health is redefining the consumer experience for Medicaid . We’re helping millions navigate Medicaid end-to-end from eligibility and enrollment to renewing coverage. We're backed by a16z, BoxGroup, YC, and top healthcare angels.

We believe this is a once in a lifetime opportunity to dramatically improve the human condition for 90M people, and we need the help of high-throughput, growth-minded builders to make it happen.

As an early operations hire at Fortuna, you’ll play a critical role in shaping how our service is delivered - and how our company scales. You will work directly on solving the most foundational problems for our clients and partners. We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team.

Process Operations - Ensure we can scale volume across numerous states, working closely with Engineering to streamline processes:

Review and process high volumes of consumer applications, tracking learnings and patterns for Engineering

Understand nuances / edge...

Read the full posting on Fortuna Health's site ↗

Operations

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