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Operations Associate

Forum Ventures · Cambridge, MA · Remote

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About Forum Ventures

Forum Ventures is a founder-first AI venture studio, accelerator, and pre-seed fund for B2B startups. Founded 2014. 550+ portfolio companies. $1B+ in follow-on funding raised.

About the role

Empallo is a cardiology startup looking for a clinical Operations Associate to support and help improve the day-to-day operations of our affiliated medical practices. This is a hands-on role for someone who thrives on solving problems, learning quickly, and making sure patients and providers have a smooth experience from start to finish.

What they're looking for

  • Strong communication and interpersonal skills, comfortable working with operational team members, patients, clinicians, engineers and executives
  • Cross functional collaboration experience
  • Ability to turn user feedback and data into clear product requirements and operational improvements
  • Strong organizational, time management, and follow through skills
  • Ability to understand and communicate US healthcare regulatory, compliance, and operational requirements clearly
  • Comfortable working in a fast paced startup environment
More about this role

Type: Full-Time (or Part-Time During School)

Empallo is a cardiology startup looking for a clinical Operations Associate to support and help improve the day-to-day operations of our affiliated medical practices. This is a hands-on role for someone who thrives on solving problems, learning quickly, and making sure patients and providers have a smooth experience from start to finish. You'll work across clinical operations, revenue cycle management, and product and process improvement, with the opportunity to take on greater ownership as you learn the business and demonstrate strong performance.

This role is ideal for someone who is equal parts organized operator and process builder, comfortable talking with patients and providers one hour and working with engineers to automate a workflow the next.

1. Clinical Operations

Manage patient onboarding and scheduling

Guide patients through their care journey, answering questions along the way

Coordinate diagnostics, referrals, results processing, and follow up care

Communicate with healthcare providers to support smooth care delivery

Gather actionable feedback from providers and patients to improve and automate operational...

Read the full posting on Forum Ventures's site ↗

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