Backed by Stanford.
About the role
We're hiring a Revenue Operations Manager to be the operational backbone connecting our Sales and Customer Success organizations. This is not a siloed "sales ops" or "CS ops" role — you'll own the handoffs, shared metrics, and systems that make the full revenue lifecycle (customer acquisition → onboarding → adoption → renewal → expansion) work as one motion rather than two disconnected ones.
What they're looking for
- 5-7 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations at a B2B software company selling into enterprise or technical buyers
- Experience at a growth-stage (Series B-D) tech company with a focus in networking, security, or other infrastructure platform software solutions
- Familiarity with CRM platforms (e.g. Salesforce) and CS platforms (e.g., Gainsight, Vitally, or similar) in terms of how we can design effective processes across these systems
- Experience supporting both new business sales motions and post-sale expansions motions (renewals, expansion, customer health) — you understand these teams have different rhythms but need to operate in unison
- Proven ability to build clean, reliable reporting and dashboards (Salesforce reports, Looker/Tableau, or similar BI tools)
- Strong AI and modeling skills, comfortable working directly with data, not just requesting it from analysts
More about this role
Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.
Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.
We're hiring a Revenue Operations Manager to...
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