Smarter business banking designed for small business owners. Manage your bookkeeping, taxes, and invoicing all from your business checking account. Backed by Lightspeed, Sequoia and Founders Fund.
About the role
Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors.
What they're looking for
- Own the end-to-end member experience for medication/prescription shipment SLA: define what we promise, measure adherence, and lead improvement initiatives
- Partner with MX to build proactive shipment communication triggers (delay alerts, exception workflows) that reduce inbound contacts
- Design and maintain the lost/delayed shipment playbook, own resolution workflows with vendors and MX
- Drive data integration between pharmacy partners and internal systems to enable self-serve shipment tracking for members
- 7+ years of experience in pharmacy operations, healthcare supply chain, or a closely related function, prior experience at a Senior Manager or Director level preferred
- PharmD — we expect this person to bring clinical credibility alongside operational depth
More about this role
Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale.
- Own the pharmacy vendor portfolio: primary, backup, regional, and specialty partners across both compounded and branded tiers
- Design and maintain vendor scorecards; lead business reviews (QBRs) against SLAs for speed, accuracy, fill rate, and cost
- Serve as the lead operator on pharmacy RFPs, contract renewals, and onboarding of new partners
- Maintain contractual SLA documentation; flag compliance gaps and drive remediation with vendors
- Build and own the vendor escalation playbook for supply disruptions, quality events, and service failures
- Build and maintain a pharmacy cost model: acquisition cost by drug,...
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